33ba Privacy Policy
Protecting your personal information at 33ba is our highest priority. This document clearly describes what information we collect, how we use it, and what your rights are.
Introduction & Applicability
This Privacy Policy ("Policy") describes how personal information of users of the 33ba platform and its associated services ("Platform") is processed. This Policy applies to the https://33ba.lat website, mobile applications, and any digital services provided by 33ba.
Please read this Policy carefully before using our Platform. By creating an account or starting to use the Platform, you agree to the terms described in this Policy.
33ba uses SSL encryption and modern security technology to keep your information safe. We believe transparency is the foundation of building a trustworthy relationship with our users.
Section 1 — What Information We Collect
33ba may collect the following types of information for the purpose of providing its services:
1.1 Identity Information
Information provided during account registration, such as your full name, date of birth, gender, and national ID or passport details. This information is required for age verification.
1.2 Contact Information
Email address and mobile phone number, used for account verification, transaction notifications, and customer support.
1.3 Financial Information
Deposit and withdrawal transaction records, mobile banking numbers (bKash, Nagad, Rocket, Upay), and transaction history. We do not store complete payment card details.
1.4 Technical Information
IP address, browser type and version, operating system, device information, session duration, and cookie data.
1.5 Gaming Activity Information
Your betting history, game preferences, bonus usage details, and your navigation patterns across different sections of the Platform.
1.6 Communication Content
Records of communication with the customer support team via live chat or email, including complaints and requests.
Section 2 — Purpose of Information Use
33ba uses collected information only for the legitimate purposes described below:
Account management and verification: Confirming your identity, age verification (21+), and maintaining account security.
Service delivery: Processing deposits, withdrawals, and gaming transactions, and providing bonuses and rewards.
Customer support: Resolving your requests and complaints, and diagnosing and addressing issues.
Security and fraud prevention: Detecting and preventing unauthorized access, fraud, and suspicious activity.
Responsible gaming: Monitoring gaming behavior and providing assistance when needed.
Service improvement: Analyzing user experience to improve the quality and functionality of the Platform.
Notifications and communication: Sending important account updates, transaction confirmations, and relevant information.
Section 3 — Information Sharing & Disclosure
3.1 Sharing with Third Parties
33ba does not sell or rent your personal information. Only the necessary information may be shared with third parties in the limited circumstances described below:
- Payment processors (bKash, Nagad, Rocket, Upay) — to complete transactions;
- Technology service provider partners — for platform operations;
- Security and identity verification services — for fraud prevention;
- Authorities required to fulfill legal obligations — to comply with applicable law.
3.2 Disclosure for Legal Requirements
33ba may disclose information when legally required to do so, such as pursuant to a court order, a regulatory authority's request, or as part of a lawful investigation. Where possible, we will endeavor to notify you in advance.
3.3 Business Transfers
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. We will provide you with advance notice in such circumstances.
Section 4 — Cookies & Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files stored in your browser. 33ba uses various types of cookies to improve your browsing experience and ensure platform performance.
4.2 Types of Cookies We Use
- Essential cookies: Required for basic platform operations — maintaining login sessions and ensuring security.
- Functional cookies: To remember your preferences and settings, such as language preference and display settings.
- Analytics cookies: Analyzing user behavior to understand which pages are used most.
- Session cookies: Automatically deleted when you close your browser.
4.3 Cookie Control
You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent some core features of 33ba from working properly.
Section 5 — Data Retention & Security
5.1 Data Retention Period
We retain your information for as long as your account is active and for as long as necessary to meet applicable legal obligations. Certain information may be retained after account closure for security, fraud prevention, and legal requirements.
5.2 Security Measures
33ba follows industry-standard security practices to protect your information:
- SSL/TLS encryption for data transmission;
- Encryption of stored data;
- Restricted access controls — only authorized staff can access information;
- Regular security audits and vulnerability assessments;
- Real-time monitoring to detect suspicious activity.
5.3 Response to Data Breaches
In the event of a data breach, 33ba will notify affected users as quickly as possible and take immediate steps to minimize harm.
Section 6 — Your Rights
As a user of the 33ba platform, you have the following rights over your own personal information:
Right of Access
You have the right to know what information we hold about you and to request a copy of it.
Right to Rectification
If any of your information is inaccurate, you can request that it be corrected. Some information can be updated directly in your account settings.
Right to Erasure
In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to the processing of your information for specific purposes, particularly in the case of marketing communications.
Right to Data Portability
You can request to receive your information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily suspended.
How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We are committed to responding to your request within a reasonable time.
Section 7 — Privacy of Minors
33ba provides services only to individuals aged 21 or above. We do not intentionally collect information from minors. An age verification process is followed during account registration.
If any minor's information has been collected inadvertently, we will delete it immediately. If you have any concerns regarding this, please contact [email protected].
Section 8 — International Data Transfers
Your information may be transferred outside of Bangladesh for the purpose of delivering 33ba's services. In such cases we ensure that recipient organizations maintain appropriate data protection standards and that the necessary contractual safeguards are in place.
Any international data transfer will be conducted in accordance with the terms of this Privacy Policy, and adequate protection of your information will be ensured.
Section 9 — Changes to the Policy
9.1 Notice of Changes
33ba may update this Privacy Policy from time to time. For significant changes, we will display a notice on the Platform or send a notification to your registered email address.
9.2 Continued Use After Changes
Continued use of the Platform after an updated Policy is published will indicate your agreement to the revised Policy. The most recent version of the Policy will always be available at https://33ba.lat/privacy-policy.
Section 10 — Third-Party Services
The 33ba platform integrates services from game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others. These third-party providers are governed by their own privacy policies. 33ba is not responsible for their data processing practices.
Payment service providers such as bKash, Nagad, Rocket, and Upay follow their own privacy policies. During transaction processing, your information will pass through their systems, which are governed by their respective policies.
Section 11 — Contact Us
Privacy Inquiries
If you have any questions or concerns about this Privacy Policy, or wish to exercise your data protection rights, please contact us.
24/7 Live Chat — in Bengali & English
We operate according to Bangladesh Standard Time (BST, UTC+6).